ON-DEMAND WEBINAR: Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities

Making Utility & Energy Companies More Customer-Centric

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Available ON-DEMAND

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Operational Intelligence - the application of real-time data monitoring and analytics to processes – delivers visibility and insight into business operations. This new type of business analytics enables decision-makers to rapidly respond to changing business conditions, increasing operational efficiencies and overall responsiveness. As a result, operational intelligence improves service levels and responsiveness while reducing customer churn and costs.

Telecommunications and utilities providers have critical business processes they must manage in real-time. When expected service levels are not met, customer confidence, and more importantly, revenue is lost. By receiving essential information on operations performance in real-time, businesses can make instant decisions that resolve issues before customers notice a problem.

You will:

  • Identify the causes and effects of poor customer service
  • Learn to overcome obstacles to Customer Experience Management success by using better data
  • Hear how TXU Energy has improved its customer experience through Service Level Agreement monitoring
  • Discover how Operational Intelligence will mitigate growing public and private sector challenges
  • Understand the business value that Operational Intelligence brings to telcos and utilitie

** Fill out the quick form on the right for instant replay access our on-demand Operational Intelligence webinar.

PRESENTERS:

photo kevinchaseKevin Chase
CIO, TXU Energy
Kevin has focused on bringing IT operations and development back to TXU Energy while deploying SAP and 40+ other systems comprising the CARE platform.

photo brianbohanBrian Bohan
Vice President of Worldwide Consulting, Vitria
Brian guides clients through the cultural and leadership elements of Operational Intelligence in Customer Experience Management implementations.