"Toward the Real-Time Enterprise" by Dr. Robin Bloor
"Operational Intelligence (OI) distinguishes itself from Business Intelligence (BI), because OI is real-time, continuous, and actionable, whereas the results of BI are, at best, a static snapshot on-demand and are not necessarily put into action."
About The Bloor Group:
The Bloor Group provides detailed analysis of today’s enterprise software industry. Co-founded by Dr. Robin Bloor, the company leverages Web-based multimedia to deliver vendor-neutral education that is designed to reveal the essential characteristics of information technologies. The Bloor Group has begun a new practice of highlighting vendors who produce truly innovative products. Inside Analysis, a division of The Bloor Group, details key aspects of Vitria's technology, such as functionality, architecture, and business benefit.